Take a scroll through your Instagram or Facebook feed. Take note of some favorite brands you follow. What do they have in common? What elements of text and visual media do you notice happening over and over? What’s often most prevalent about big brands on social media is that they remain incredibly consistent, regardless of changes to the social media team. They do this by using a social media style guide.
A social media style guide ensures that a brand stays on track and is able to constantly think up new content without straying too far from their brand voice. If you plan on finding some success on social media, you need to develop a social media style guide.
And we’re here to show you how to do it.
Some folks love thinking of creative new ways to highlight their company on Instagram and Twitter. Others look at social media like it’s a wild frontier of no rules along with a deep pit of wasted time that rarely renders any results.
It doesn’t matter which boat you’re in because a style guide provides answers no matter what.
If you have a firm grasp on social media, a style guide helps with consistency.
If you cower away from social media, a style guide makes it seem far more manageable.
Here’s why a social media style guide is so important:
Now that you understand the importance of having a style guide for your company, the next step is to look at examples and put together your own social media style guide.
You may argue that some of these elements are more important than others, but the key is to incorporate all of them into your style guide.
Here are the primary components we like to include in all social media style guides:
All brands take on personalities.
The personality often comes from the actual people posting articles, videos, and other types of media.
However, you can also establish a personality by defining what you would like your voice and tone to sound like in order to best reach your ideal customers.
Your company voice is what your brand personality sounds like, while the tone is the different ways in which your voice is used.
For instance, a company may typically have an upbeat and playful voice. The tone uses that voice, but it changes based on what you’re trying to accomplish. For instance, an advertisement’s tone may have a playful voice, but it’s in a salesman’s tone.
The goal is to find your voice and ensure that it blends with the types of products and services being sold.
Here are some examples to get you started:
REI has a consistent voice that encourages people to get out and see the world. It repurposes user content and mainly focuses on people, or animals, doing fun things outside.
Star Wars also falls in this category most of the time, seeing as how many of its posts are meant to bring users back into that adventurous universe they all love.
The only variance is when Star Wars tends to bounce back and forth between playful and inspiring.
Dollar Shave Club made a name for itself for being upfront and casual.
That hasn’t changed, and that’s why it’s so easy to recognize a DSC post on social media.
A great example is bashing their own company after a product launch failure.
Lodge Cast Iron sells cooking equipment made from cast iron. So, it makes sense to post recipes for the outdoors. The voice tends to encourage family and friend bonding and creating experiences with other people, like when around the campfire.
Zappos has sent out free gifts in its packaging in the past, so it makes sense that the social media is similar in randomness and playfulness.
Brown Elephant is a higher-end thrift store that takes many of its items and shows how people can repurpose them through social media.
Oakstreet Bootmakers craft their footwear from scratch. The social voice lends itself to people who want to look amazing but also stay active.
Verizon may not be the most exciting on social media, but that’s how some brands need to be. Most of its posts involve an innovative new technology or how you’ll never lose service.
Your social media style guide should include a section for formatting. All social networks require slightly different formatting, so feel free to adjust this depending on what you use.
Here are the formatting guidelines we suggest, in general:
The following example could be shortened, but it’s an excellent example of emoji use, broken up paragraphs, and getting to the point at the beginning.
Media comes in all forms, and varying types of media are allowed across social networks.
Your style guide establishes what type of media is manageable and appropriate for your brand.
Decide the following:
As for general media guidelines, consider the following:
Subway posts fun GIFs on Twitter quite a bit, so the following fits with the brand. You also see Subway colors inside the media.
Creating conversation and launching campaigns often rests on the usage of hashtags.
Hashtags are available on a wide range of social sites, but sometimes it’s easy to get away from your voice.
Here are some tips for your style guide:
See how Imperfect Produce added only two relevant hashtags to its Instagram post. It then posted many more in the comments, keeping the actual post less cluttered.
Emojis don’t always have to be part of your social strategy. But there’s no better way to inject a sense of vibrancy and personality into your posts.
In short, you should have a section in your social media style guide addressing emojis.
After all, a lawyer probably wouldn’t want emojis used on a regular basis, and some social marketing managers may go overboard sometimes.
Here are some hints for emojis:
Nando’s Chicken has a funny habit of posting videos of its simmering food on Twitter. There are no zoom outs or special effects, just flowing gravies or simmering meats. The post below includes a simple emoji that tops off the tweet nicely.
News from the outside world is tricky on social media. Unless you’re running a breaking news magazine, you probably want to avoid this type of content altogether. There’s nothing worse than sharing an article with misinformation, so it’s best to wait until all of the information is readily available before you post about news.
Having said that, include a part in your style guide telling social managers about news posts. On rare occasions, you can post news that’s entirely on-brand and heavily proofread.
Your own blog posts are a different story. For this, we have two rules for your style guide:
With the automated scheduling, you’re sharing your posts on the blog but you don’t have to spend any time formatting and publishing to social media.
Spelling and grammar mistakes are common on social media. The only problem is that people still cringe when seeing it.
Don’t let your brand get a reputation for poor grammar or spelling just because this is a less formal medium than, say, a magazine article.
Spelling and grammar is a broad topic, but here are some areas to cover in your style guide:
At some point, you might have someone new post on your social media.
In addition, it’s nice to have a quick outline of your style guide for your regular social managers.
That’s why no style guide is complete without a quick breakdown of the must-haves.
An example would be:
This is merely a short look into what a quick reference guide might be for a smaller company. It all depends on what your brand is looking to achieve and how you can communicate that in a few bullet points.
All style guides are going to vary drastically. That’s what makes your brand stand out. However, there are some things every social media style guide should consider:
Joe is a Chicago-based writer who dabbles in social media, WordPress, and eCommerce tools. When not riding his bike in Chicago he's camping in Wisconsin.
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