Social Media Etiquette: Are People Interested in What You Had for Breakfast? – a.k.a. Personal vs Professional Updates
Alex Denning • updated:
What’s the social media etiquette for personal updates on professional profiles? This post delves into the dos and don’ts to be successful on social media.
Social Media Customer Service: Radically Rethink Your Approach for Happier Customers
Alex Denning • updated:
If you’re reading this, you’re clearly thinking about what makes good social customer service – and that’s great. In this post, we’re going to argue you should aim for one thing: happy customers and happy potential customers. We’ll look at the conventional takes on social media customer service and see how these can be adapted and improved in order to deliver vastly happier customers.
How to Automate Social Posting Without Killing Engagement
Alex Denning • updated:
How much should you automate social media posting? Do you even need any involvement? As automation takes a hold over greater and greater parts of our lives, being able to answer this properly can hold the difference between a successful and a distinctly unsuccessful social media strategy.